FAQS
Product Related
You can take incoming call by pressing the Confirmation button once during your riding. You can make a phone call by continually pressing the the Confirmation button twice to dial out the phone number you made in the last time.
To make your nano cadence sensor function well, you should activate your sensor first. You should click the “Device” submenu in the shortcut menu to enter the Equipment page. You could rotate the sensor vertically until you find the red word sign beside the sign of cadence. It indicates the activation and connection of your sensor.
To use the walkie talkie function properly, you should insure that you connect the bling jet, turn on message broadcast in the shortcut menu, add friends in your group and operate LIVALL APP with foreground status. Then you can go to shortcut menu to click the “Bling Jet Talking” submenu and set up a new talking objective or group. After you select your intercom friend, return to the homepage. Click the Start button to start riding and hold the intercom key on the bling jet to start a intercom conversation.
After you successfully connect and register LIVALL APP, you can find the “Light” submenu in the shortcut menu. There are 5 modes of light settings.
For language switch, you first hold "+" key, then press "-" key for one click. When you hear English voice message instruction, you can switch English version.
You should check your Bluetooth status on your smart phone. If it is off, you should switch off LIVALL APP first. You switch on the Bluetooth and then restart LIVALL APP.
If the Bluetooth is on, unbind all the originally connected devices and bind the devices again.
If you could not charge or turn on the helmet as usual, please take the following steps to fix the problems. During the charging, please plug in and pull out USB line (charging line) from the USB interface (port) on the helmet for several times. After the practices of plug-in and pulling out, you press on the power on/off button for at least 3 seconds and then you will hear the power on voice message. The plug-in and pulling-out practices serve to reset the power-on function.Please note that the practices should be made in charging state.
To use LIVALL APP normally, the operation system version for your smart phone must be Android 4.3 above or ios 7.0.4 above. The APP also requires Bluetooth 4.0.
The Nano Cadence Sensor runs on a CR2032 battery, which lasts 6 months with stand-by time.
The Phone Holder is equipped with a 5000mhA (3.7V) mobile charger. Because of its big capacity, it takes 3.5 hours to fully charge the holder.
For the outer part, we improved high strength PC material of 1mm thickness. For the inner part, we use a special kind of foam called EPS, which is imported from the US, to make the helmet comfortable to wear. The helmet’s streamlined design not only reduces air resistance, but also keeps the helmet cool. The Bling Helmet has passed all the required safety tests.
For iOS operation system, you could download it freely on the APP Store. For Android operation system, you could download it freely on Google Play.
You can also download it freely on our official website (http://livall.com).
The Bling Jet can be used for answering and making phone calls. You can click the Confirmation button (middle button) on the bling jet to answer an incoming call and double click the Confirmation button to make an phone call for the last dialing-out number on your smart phone. The Bling Jet can be operated for light-turning signal, walkie-talkie, music playing (pause, song switch), and photo taking except for answering the phone call.
Once the Bling Helmet and Bling Jet are connected via the Riding App, you can click the turn left (<-) or turn right (->) button on the Bling Jet to make the indicator blink three times in the chosen direction.
LIVALL’s Phone Holder could support the smart phones from 4 to 6 inches.
The Bling Helmet and the Bling Jet are the major products. They are usually used to work together.
The other products are optional for your purchase. The Nano Cadence Sensor with APP works to record your rotation speed. The Phone Holder serves to hold your smart phone and provide a power bank for you.
QUICK START
Power on
Press the ” □ ” button for ~2 seconds, until you hear the “start up” sounds, the indicator lights and tail light will flash twice to show it has successfully powered on.
Power off
When the device is powered on, long press “□” until you hear the “power off” sounds, the indicator lights and tail light will flash once showing it is powering off.
Connecting your device to your smartphone
When the helmet is power off, long press “□” until you hear the “paring” sound, indicating the device is in paring mode; in your smartphone settings search for your helmets model number in the list of bluetooth devices available, then tap to connect. The speakers (on both sides) will make the “paring successful” sound when the connection is completed. The connection will be made automatically next time you wish to connect.
Answer and end calls
When there’s an incoming call, the device would give a notification sound, press “□” to answer the call, long press to reject and “□” to end a call.
Redial calls
When the helmet is powered on, quick press “□” twice to dial the last number you called.
Music Player
When the helmet is powered on, press “□” to play music (you need to have open a music player APP on your smartphone before can use this operation). Long press “-” to play the previous song, and long press “+” for the next song.
Volume Controls
During music playback or voice calls, press “+” to increase volume, or “-” to decrease the audio levels.
Helmet languages
The default setting is English. If you wish to change this then when the product is powered, first hold the “-” button, then press “+” to cycle languages, from English -> Chinese -> French ->Spanish; when the language is selected, Release the “-” button.
Charging
Use the supplied USB cable to connect the USB port under the tail light to a charger with a USB (DC 5V) port. When connected, the two indicator lights in the middle of the tail light will flash red (these are not the indicators used under normal standby state) and green when the charging is complete. The average charging time around 3.5 hours.
Charging
Remove the waterproof USB block and use the supplied Micro USB cable to connect to a charger. During charging, the indicator light will flash every four seconds and will stop flashing once the charging is complete.
Connection State
When is standby state, pressing any button would make the remote flash its indicator light – showing that it’s connecting.When the connection is completed, the indicator light will stay on solid. When it fails to connect, it enters a connection waiting/paring state.
Paring mode
When in standby mode, press any button for ~3 seconds, and if there’s no LIVALL app to connect, the indicator light will flash every 2 seconds – indicating the device is in paring mode. If no connection is made within 30 seconds, the device will return to standby mode.
Successful Connection
The indicator light will stay on when the connection is successful, until the device enters standby state.
1. In the LIVALL app, ensure permissions have been given to use mobile signal/data, contacts etc.
2. Ensure you have logged in and set up emergency contact within the LIVALL app.
3. When the helmet is hit, it enters SOS mode. (you can test this by trowing the helmet up in the air then catching it).
4. If SOS mode is not interrupted in the LIVALL app, the countdown concludes and a message is sent automatically.
– Ensure your smartphones Bluetooth is turned on. Hold the mobile phone close to the device and tap “Retry” in the LIVALL App.
– Check whether the helmet is powered on and in pairing mode.
– If the problem persists, try turning Bluetooth off on your smartphone, waiting a few seconds, then turn Bluetooth back on.
– You could also try closing the LIVALL application then restarting it.
Android
1. To connect the device for the first time, long press the on/off key on the helmet to enter “Pairing” mode. To reconnect, long press the on/off key on the helmet to enter “On” status.
2. Open the LIVALL app on your smartphone and turn Bluetooth on. Keep your phone close to your helmet, then tap the ‘helmet’ column on the app device page. Your smartphone will connect to the helmet automatically.
IOS
1. To connect the device for the first time, long press the on/off key on the helmet to enter “Pairing” mode. To reconnect, long press the on/off key on the helmet to enter “On” status.
2. Open the LIVALL app on your smartphone and turn Bluetooth on. Keep your phone close to your helmet, then tap the ‘helmet’ column on the app device page to enter searching mode, you will then be prompted to go to Bluetooth settings to find the helmet to connect.
3. Find the corresponding device (This could be “Helmetphone”, “Helmet Headset”, “BH60”, “BH51M”, “BH51T” or your respected product model) on your phone Bluetooth setting to connect manually. The helmet will notify you when a successful connection is made.
4. The successful connection is prompted when you go back to the LIVALL app, then the connection process is done.
1. When connecting for the first time, press any key on Remote Controller to activate pairing mode, turn your smartphones Bluetooth on, and open the LIVALL app. Tap “Remote Controller” to enter scanning mode.
2. Ensure your smartphone is close to the Remote Controller. The middle indicator of Remote Controller will light solid, indicating a successful connection.
1. Rotate the Cadence Sensor to activate it, and turn on your smartphones Bluetooth. Open the LIVALL app and tap the Cadence Sensor to enter scanning mode.
2. Ensure your smartphone is close to the Cadence Sensor. Your smartphone will connect to the Cadence Sensor automatically.
Bluetooth: Bluetooth version 4.0
Bluetooth distance: >10 meters (with nothing blocking the signal)
Battery capacity: Replaceable button battery (CR2032 – 3V/210mAH)
Sensor: 3-axis low power consumption sensor
Battery life: >360 days
Product Size: 30*30*12mm
Device related
Android：
1> When the device is connected for the first time, long press the on/off key on the helmet to enter "Pair" status. To reconnect, long press the on/off key on the helmet to enter "On" status.
2> Open the app in your phone and start Bluetooth. Hold your phone close to your helmet, and tap the helmet column on the app device page. The mobile phone will connect to the helmet automatically.
ios：
1> When the device is connected for the first time, long press the on/off key on the helmet to enter "Pair" status. To reconnect, long press the on/off key on the helmet to enter "On" status.
2> Open the app and start Bluetooth. Hold the mobile phone close to your helmet, tap the helmet column on the app device page to enter scanning status, and enter the mobile phone Bluetooth interface as prompted.
3> Find the corresponding device ("Helmetphone"or"Helmet Headset" or "BH60" or "BH100") on your phone Bluetooth setting for manual connection. The helmet will notify you of a successful connection.
4> The successful connection is prompted when you go back to the app, and connection is finished.
1> Press any key on "Bling Remote Controller " to activate "Bling Remote", start your phone’s Bluetooth. Open the App device interface, and tap "Bling Remote Controller " to enter scanning status.
2> Hold your phone close to the "Bling Remote Controller " device. The middle indicator of "Bling Remote Controller " is always on, indicating a successful connection.
1> Rotate the cadence sensor to activate it and turn on your phone’s Bluetooth. Open the App device page and tap the cadence sensor to enter scanning status.
2> Hold the mobile phone close to the cadence sensor. The mobile will connect to the cadence sensor automatically.
1> Check whether your phone’s Bluetooth is turned on. Hold the mobile phone close to the device and tap "Retry".
2> Check whether the device is powered on and in pairing status. For other devices, confirm whether they are connected.
3> If the problem cannot be fixed using the above methods, turn off Bluetooth, restart it, and reconnect to the device.
4> If the problem persists, restart the app and device and try again.
1> Another mobile phone nearby is connected to this device. Turn off the Bluetooth of this mobile phone first.
2> Ignore the above paired device or delete it from the list.
3> If the problem persists, turn off the Bluetooth, restart it, and refresh the searched device list.
4> If the problem persists, restart the helmet, and long press the on/off key to enter pairing status.
5> If the problem persists, restart the mobile phone and try again.
1> Ignore the paired device or delete it from the list, and reconnect to it.
2> If the problem persists, restart the helmet, long press the on/off key to enter pairing status, and tap to implement manual connection.
1, the phone has a communication signal
2, app has logged in and set up emergency contact
3, the helmet is hit and enters the alarm mode
4, the alarm mode is not interrupted in the middle, the countdown is over and prompted to send successfully
Devices that support third-party standard BLE heart rate services. For example, MIO's BLE heart rate watch.
Please turn on Bluetooth directly on the phone Bluetooth; if the phone Bluetooth is turned on, please turn it off and restart .
Questions about joining a group
Enter the same 6-digit channel number as your friends to join the group room on the Group interface.
1> Check whether your App version is 2.0.0 or above. Upgrade it if it is not.
2> Increase the volume properly and pause any music.
3> Check whether your data network is working normally.
4> If the helmet is connected, check that it is connected to your phone.
5> Exit the group room and re-enter it.
6> Restart the App and re-enter the group room.
7> If the problem persists, contact us on "Settings -> Feedback".
1> Check whether your App version is 2.0.0 or above. Upgrade it if it is not.
2> Check whether the corresponding microphone permission is enabled on the app.
3> Check whether your data network is working normally.
4> If the helmet is connected, check that it is connected your phone.
5> Exit the group room and re-enter it.
6> Restart the app and re-enter the group room.
7> If the problem persists, tap the icon in the upper left corner to switch the voice channel.
8> If the problem persists, you can also contact us on "Settings -> Feedback".
1> Check whether your data network is working normally.
2> Exit and reenter the interface for joining a group, re-enter the same 6-digit channel number, and join the group to use the intercom function.
3> If the problem persists, quit your account, log in again, and try again to join the group.
4> If the problem persists, you can also restart the app, and try again to join the group.
There is a time delay for channel switching on the helmet, so voice data cannot be collected in the switching process, which loses the sound. Wait for prompt tone before speaking.
1> Check whether the Bluetooth earphone on the helmet is connected to your phone’s Bluetooth. If the connection is normal, go to step 2.
2> Switch the voice channel in settings in the upper left corner of the intercom interface.
Questions about riding
1> Turn on the mobile network, Bluetooth, and GPS functions on your phone.
2> Adjust GPS to "High Accuracy".
3> To ensure the GPS works, do not put your phone in a metal case.
4> Add LIVALL Riding to the white list in your phones setting or close any management software.
5> Run as few programs as possible when riding and ensure that LIVALL Riding has enough RAM to run.
6> Open LIVALL Riding on your home screen and lock the screen. If you make a call, send a message or open another app, tap to open LIVALL Riding again to ensure it has running priority when your screen is locked.
1> When the average speed or maximum speed exceeds normal speed, the riding data will be invalid.
2> When the movement time/movement distance/average speed or maximum speed is less than or equals 0, the riding data will be invalid.
3> If the deviation of the course result calculated using the average speed and activity time from the recorded data is too high, the riding data will be invalid.
MI phone default app set to "smart limit background running" problems caused by the Settings - Installed apps - LIVALL Riding - Battery saver - to "No restrictions"
Homepage -> More Data -> The list icon is in the upper left corner
Music player
1> Make sure that there are songs in your phone’s play list.
2> Tap the earphone icon on the app homepage or the play key of "Bling Remote Controller".
Yes.
Connect to the new helmet, which supports music on third party music players. The "Bling Remote Controller" device can be used to switch songs, play songs and pause playback.
Connect to the old helmet, which supports music on third party music players. The "Bling Remote Controller" device cannot be directly used to switch songs, play songs or pause playback.
1> Check if the the Bluetooth earphone of the Bling helmet is connected. The Bluetooth icon on your phone will change after it is connected. Enter "Settings-Bluetooth" through the mobile phone, and find Helmet Headset. If it is not found, close the Bling helmet, and long press the power-on key to power on and enter "Pair". When finding the Helmet Headset, tap it to pair it.
2> If music cannot be played after pairing, check the current audio output on your phone. Find the settings, and select the Bluetooth earphone for the Bling helmet. For iPhones, scroll on the screen display to switch to Helmet Headset. For Android phones, enter Bluetooth - Helmet Headset, and tap to enter it and set the audio output item.
3> The volume can be increased for clarity.
Other
1> Open mobile phone settings, and tap to enter the related app.
2> Find Livall Riding in apps, and tap to enter Livall Riding settings.
3> Scroll down to permission management, and tap to enter the Livall Riding permission management interface.
4> Enter Livall Riding settings. Open the corresponding permissions for the app, including Security and Privacy.
Open mobile phone settings -> LIVALL Riding.
1> Open the App on your home screen before you lock the screen.
2> Add the app to protected apps or your white list on your phone.
The control center does not turn on Bluetooth.Turn on the Bluetooth on the control center; or click "Allow new connections" directly.
1. Make sure the mailbox is correct;
2. Check that the mobile phone network is normal;
3. Check all Spam, Junk, or Clutter folders for the email;
If you can't receive the verification email, please send us a feedback letter to riding@livall.com or send us the information via [ Me - Settings - Feedback ].